What comes to mind when you think about hotels and restaurants? Atmosphere? Menu? Price? Activities? Certainly the last thing is Supply Chain Management (SCM).
SCM may not be sexy, but it is a critical component to the hospitality industry. Avendra provides the SCM oil that helps many restaurants and hospitality providers run at optimum performance levels – and they’ve made it an art form. Their business reach includes procurement services, labor and cost management, strategic solutions and quality assurance – that’s where we come in to this story.
Buedel is the Midwest meat purveyor for Avendra’s hotel, food service and restaurant clients. We were just awarded their Certificate of Delivery Excellence as a result of their Meet the Truck audit program.
Meet the Truck audits occur throughout the year at hundreds of customer locations across the country – on a surprise basis. The Avendra audit team meets vendor delivery trucks unannounced to analyze safety protocols, equipment condition, product integrity, punctuality and overall performance. The criteria are complied, submitted for review and vendors receive a copy of the audit report with recommendations for improvement where/when warranted.
Avendra’s quality assurance programs are rigorous to say, the least. In 2013, there were 1,169 Meet the Truck audits performed at more than 369 customer delivery points. The company also performs price audits and hundreds of ongoing audits at manufacturing plants and distribution centers to maintain superior quality levels for their customers. Over the course of a year, Buedel was surprise audited three times, and I am proud to say we scored 100% each time.
In addition to quality assurance, procurement, et al, Avendra also helps their customers with a variety of menu management services and solutions. Such was the case recently, when they hosted a Natural & Sustainable Food Show for their client companies.
Avendra vendors who service this market category, such as Buedel, were invited to exhibit at the show. Culinary teams composed of Food & Beverage Directors, Executive Chefs, Hospitality Managers and others in kind, with interest in adding natural and sustainable food choices to their menus, attended the show.
It is these types of extra service efforts that keeps business competitively strong and provide the opportunity to stand out among the crowd. Avendra examples the type of companies we want to do business with, and we’re truly glad they want to do business with us.